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Customer Service
KARL STORZ industrial products are manufactured to the highest world standards and supported by a highly trained Customer Service team. We pay careful attention to every aspect of customer service: order processing, repair, follow-up and technical support. This level of efficiency ensures quick and accurate repair service. Our service team is comprised of over 40 well trained technicians and support personnel. Customer Service departments are located in Culver City, California, Charlton, Massachussetts, Goleta, California, and Tuttlingen, Germany.

Please include with your shipment a shipping ticket that lists the problem and a contact person in your company, including this person`s telephone and fax number. If requested, we will gladly provide you with an estimate prior to servicing.

Note: for medical applications, please visit Karl Storz Endoscopy

For repair issues or questions, please call:

North/South America Customer Service
KARL STORZ Industrial Endoscopy
600 Corporate Pointe 5th Floor
Culver City, CA 90230-7600
Phone: 800-421-0837
Fax: 425-871-7614
techno@ksea.com

Outside North/South America
If you are located outside North/South America please contact the following:
KARL STORZ GmbH & Co. KG
Mittelstra?e 8, 78532 Tuttlingen, Germany
Postfach 230, 78503 Tuttlingen, Germany
Phone: +49 / 7461 / 708-225
Fax: +49 / 7461 / 78912
industrialgroup@karlstorz.de